Last updated Milebit, Inc.
Milebit, Inc. ("we", "our", or "us") provides the Milebit, Inc. website, mobile application, and related services (the "Service").
These Terms of Service ("Terms") govern your access to and use of the Service. By accessing or using Milebit, Inc., you agree to be bound by these Terms. If you do not agree, do not use the Service.
Your use of the Service is also subject to our Privacy Policy.
The Service is intended for users who are 18 years of age or older. By using the Service, you represent that you meet this requirement.
To access certain features, you may need to create an account. You agree to:
Provide accurate and complete information
Keep your login credentials secure
Notify us promptly of any unauthorized access or use
You are responsible for all activity that occurs under your account. If you suspect unauthorized access, contact support@milebit.io immediately.
Authority. If you create or use a fleet workspace for a carrier or other organization (a "Fleet Customer"), you confirm that you are authorized to accept these Terms for that organization, to add and remove its users, and to buy subscriptions on its behalf. The Fleet Customer is responsible for what its users do in the workspace.
Your data stays yours. The Fleet Customer owns the records it enters or collects in its workspace, such as vehicles, loads, documents, pay and inspections. We use them only to provide the Service to that Fleet Customer, as described in our Privacy Policy.
Who is responsible for drivers' data. For personal information about its drivers and staff that a Fleet Customer enters or collects through its workspace, the Fleet Customer decides how that information is used, and we process it on the Fleet Customer's behalf as its service provider. The Fleet Customer is responsible for having a lawful basis for that use, and for giving its drivers any notice and obtaining any consent the law requires. This includes notice that the carrier can see a driver's location and location history while the driver works for it. A data processing agreement is available on request at legal@milebit.io. This paragraph does not apply to a driver's own account and the features a driver uses for themselves, for which Milebit, Inc. is responsible directly.
When a plan ends. If a Fleet Customer's paid plan ends, paid features stop and most changes in the workspace are disabled, while existing records remain available to view. We do not delete a workspace because a plan ended. An owner of the workspace may ask us to delete its data, or to provide a copy of its records, by writing to legal@milebit.io; we act on a verified request within 30 days. Records we must keep by law are kept for the required period, and encrypted backups expire within 90 days.
Use of name and logo. We may name a Fleet Customer as a Milebit customer and show its logo on our website and in sales materials. A Fleet Customer may opt out at any time by writing to legal@milebit.io.
Milebit, Inc. provides tools that may include routing, navigation, live location sharing, communications, and analytics. We may add, change, suspend, or discontinue any part of the Service at any time. Some features may not be available in all regions or on all devices.
Some features may be marked as "beta", "early access", or "experimental". These features are provided for testing
purposes, may be unstable, and may be modified or discontinued at any time without notice. We do not warrant the availability or accuracy of beta features.
Location sharing may allow you to share your location with other users (e.g., friends) or, if you use the Service through an employer, carrier, fleet, or other organization (a "Fleet Customer"), with authorized users of that Fleet Customer (such as dispatchers, safety managers, or administrators) ("Fleet Admins"), depending on your settings and account configuration.
Fleet Admins are employees or authorized representatives of the Fleet Customer, not Milebit, Inc. personnel. Milebit, Inc. employees may access limited account and usage information only for support, security, fraud prevention, or legal compliance purposes, subject to internal access controls.
The Service may allow you to create, upload, transmit, or share content, including messages and other information ("User Content").
You retain ownership of your User Content, but you grant Milebit, Inc. a non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, and display your User Content solely for the purpose of operating, improving, and providing the Service.
You agree not to post or transmit User Content that is unlawful, harmful, abusive, harassing, misleading, infringing, or otherwise objectionable.
You agree not to:
Use the Service for any illegal purpose
Attempt to access or disrupt the Service, servers, or networks
Reverse engineer, decompile, or attempt to extract source code (except as permitted by law)
Scrape, copy, or harvest data from the Service without permission
Impersonate others or misrepresent affiliation
Use the Service to send spam or unsolicited communications
We may suspend or terminate access if we believe you violated these Terms or used the Service in a way that could harm users, partners, or Milebit, Inc.
Certain features may require a paid subscription.
Pricing:
Premium subscription: $19.99/month (monthly) or $16.00/month (billed annually at $191.99/year, a 20% discount).
Freemium tier: available at no cost with limited features.
Prices are subject to change. We will notify users of any price changes before they take effect.
Auto-Renewal Terms:
All paid subscriptions automatically renew at the end of each
billing period (monthly or annually) unless you cancel before
the renewal date. You will be charged the then-current
subscription fee for the next billing period.
You may cancel your subscription at any time:
Through the app (Settings → Subscription → Cancel)
For Apple App Store purchases: through your Apple ID
subscription settings
For Google Play purchases: through Google Play subscription
management
Cancellation takes effect at the end of your current billing
period. You will continue to have access to paid features
until the end of that period.
We will send a renewal reminder via email at least 7 days
before annual subscription renewal, where required by law.
Refunds:
If you purchased a subscription directly from Milebit, Inc. (not through Apple App Store or Google Play), you may cancel within three (3) days of your initial purchase and request a refund, unless a longer period is required by law. After that period, fees are non-refundable except as required by law.
Fleet workspace money-back guarantee. Fleet accounts are not offered a free trial. Instead, a Fleet Customer may request a full refund of its first fleet workspace payment (driver seats and add-ons purchased in that first order) within thirty (30) days of that first payment by contacting support@milebit.io. The guarantee applies once per Fleet Customer and to the first payment only; renewals and later purchases follow the general refund terms above. Upon refund, access to paid fleet features ends.
If you purchased a subscription through Apple App Store or Google Play, cancellation and refunds are handled by the app store and are subject to the app store's policies. Milebit, Inc. cannot issue refunds for purchases processed by third-party app stores.
We do not control and are not responsible for payment provider outages, fees, or policies.
For billing questions, contact support@milebit.io.
We support the following payment methods for subscriptions:
Google Play In-App Purchases (for Android users)
Apple App Store In-App Purchases (for iOS users, when available)
Direct payments via our website using Stripe (Milebit, Inc.'s third-party payment processor) — available for select subscription plans
Fleet accounts. A carrier using the fleet workspace is billed for what it selects there: driver seats, and optional add-ons such as third-party integrations, extended retention of vehicle location history, and additional webhook endpoints. The applicable fees, billing period and quantities are the ones shown at the time of purchase in the workspace and reflected on the invoice; they are not restated here, so that a change in price does not require an amendment to these Terms. Fleet subscriptions renew automatically for the same period unless cancelled before renewal, and are managed in the workspace under Billing.
Payments processed through Apple App Store or Google Play are subject to those platforms' terms and conditions. Payments processed via Stripe are subject to Stripe's terms (stripe.com/legal). Milebit, Inc. does not store full payment card details for any payment method.
Referrals. A driver you invite who enters your referral code within 14 days of registering receives 14 days of Premium, and you receive 30 days of Premium for each such driver. Premium days have no cash value and cannot be transferred.
Promotional codes. Codes issued by us or our partners give the benefit stated with the code, may expire, can be used once per account unless stated otherwise, and have no cash value.
We may change or end the referral program or any promotion at any time. We may remove benefits obtained through fake accounts, self-referrals or other abuse.
Telematics and Fleet Integrations (e.g., Samsara, Motive). If you or a Fleet Customer connects a third-party telematics or fleet management provider (such as Samsara or Motive) to the Service, Milebit, Inc. may receive and process data made available by that provider (for example, vehicle location, trip events, vehicle identifiers, and related operational signals) solely to provide the integration features you enable.
The Fleet Customer controls whether an integration is enabled and which Fleet Admins can access integration data within the Service. Milebit, Inc. does not grant Fleet Customers access to data beyond what they are authorized to access from the third-party provider.
If you drive for a Fleet Customer, it may use the Service to manage your loads, freight documents, pay summaries and settlements, repair orders, fuel purchases and inspections. Your carrier enters and controls these records. Milebit does not calculate, guarantee or pay your wages or settlements, is not your employer, and is not responsible for the accuracy of what your carrier records. Questions about pay go to your carrier.
What it is. The Services Directory lets independent providers (for example home cooks, shops, lawyers, dispatchers, CDL schools, accountants, insurance agents, translators and people renting truck parking) post listings that drivers can browse in the Milebit app. Listings are created and managed through our Telegram bot, @milebit_services_bot.
Milebit is not a party. Listings are content created by their providers. Milebit does not provide, sell, recommend or guarantee any service listed, is not a party to any agreement or payment between a driver and a provider, and does not act as an agent, broker or employer of any provider. Any arrangement is solely between the driver and the provider.
No verification. Milebit confirms only that a provider controls a United States phone number. We do not verify identity, licences, permits, insurance, qualifications, prices, food safety or the quality of any service. Before relying on a provider, check what matters to you yourself.
Provider obligations. If you post a listing, you confirm that you are at least 18 years old; that the information and photos are accurate and yours to use; that you hold every licence, permit, registration and insurance your service requires in each state you list, including food and cottage food rules for food and professional licensing rules for legal, tax, insurance and similar services; and that your listing complies with applicable law, including rules on advertising professional services. You are responsible for your service, your prices and your dealings with drivers.
Not allowed. Listings for anything illegal; loans, credit repair or guaranteed approvals; promises of immigration, visa or licence outcomes; recruitment disguised as a service; alcohol, tobacco, cannabis, weapons or prescription drugs; adult content; links to other groups, channels or websites; and listings that impersonate someone else.
Moderation and removal. We review listings before and after publication, using automated tools and people. We may reject, pause, edit the category of, or remove any listing, and block any provider, at our discretion, including after reports from drivers. Listings expire after 90 days unless renewed.
Reports. Drivers can report a listing in the app. Several reports from different drivers may hide a listing automatically until we review it.
Recommendations. Drivers can recommend a listing once. Recommendations reflect drivers' opinions, not ours. Attempts to inflate recommendations lead to removal.
Contact details. By posting, you agree that the contact details you choose (phone, Telegram, WhatsApp) are shown to drivers signed in to Milebit, and that drivers may contact you.
Fees. Listing is free at this time. If we introduce paid placement, we will announce the terms before charging anyone. Milebit does not take any commission, referral fee or share of fees for services arranged through the Directory.
Liability. To the fullest extent permitted by law, Milebit is not liable for any listing, any service provided or not provided, or any loss arising from dealings between drivers and providers. Section 14 (Limitation of Liability) applies.
Read this section carefully. It limits our responsibility for routes, maps and every other piece of road information the Service shows you.
We do not create maps or road data. Routes, distances, driving times, turn-by-turn directions, speed limits, truck restrictions (height, weight, length, width, hazmat), toll costs, traffic incidents, weather, fuel prices, parking, weigh stations, truck stops and repair facilities are produced by third-party providers and public data sources, and are passed through to you substantially as we receive them. Milebit, Inc. does not independently verify this information and cannot guarantee that it is accurate, complete, current, or suitable for your vehicle, your load, or the roads you actually drive.
Any of it can be wrong. A route may direct you onto a road that is closed, restricted, unsuitable or prohibited for commercial vehicles; a clearance, weight limit, bridge, tunnel, hazmat restriction or seasonal closure may be missing, outdated or incorrect; a low-clearance or weight-restricted road may not be flagged at all; traffic, weather, fuel prices and parking availability may be stale or unavailable. Data changes constantly and providers do not always publish changes before they take effect.
You are the driver, and every driving decision is yours. The Service is an aid to planning, not a substitute for your own judgment, your carrier's instructions, posted road signs, physical road conditions, or federal, state and local law. You must verify the route is legal and safe for your vehicle and cargo before and while you drive it, obey all posted signs and restrictions regardless of what the Service shows, and never operate a vehicle while interacting with the app.
Not an emergency service. Milebit does not notify police, ambulance, fire services or any other authority. Marking an accident or any other event in the app is not a call for help. In an emergency, call 911.
Do not use the app while driving. Federal rules prohibit commercial drivers from holding a mobile phone or texting while driving. Use only hands-free functions while the vehicle is moving, and add text or photos to a report only when you are safely stopped or if you are a passenger.
To the maximum extent permitted by law, Milebit, Inc. is not liable for any loss, damage, injury, death, fine, citation, delay, impound, detour, added mileage, fuel cost, cargo loss, vehicle or property damage — including bridge, overpass, tunnel and low-clearance strikes — or any other harm arising from your use of, or reliance on, routing, navigation, map, traffic, weather, fuel, parking or other road information provided through the Service, whether that information came from a third-party provider, a public data source, another user, or from us. This applies whether the information was inaccurate, incomplete, delayed, unavailable, or simply unsuitable for your particular vehicle or load.
Third-party providers and integrations. The Service works by combining data from third parties (including routing and mapping providers, traffic and weather providers, fuel and truck-stop data sources, telematics and fleet systems connected by you or your carrier, and public government datasets). We do not control those providers, their accuracy, or their availability. An outage, error, change or discontinuation on their side may make part of the Service wrong or unavailable, and Milebit, Inc. is not responsible for that, nor for any decision you make based on it.
Reports from other users — road events, hazards, closures, weigh-station status, prices and similar community-submitted information — are unverified, may be inaccurate or outdated, and are shown as-is. Milebit, Inc. does not endorse them and is not responsible for reliance on them.
Nothing in this section limits any liability that cannot be limited under applicable law.
Some features use artificial intelligence: reading freight documents, scanning driver documents, damage estimates from photos, pre-trip inspection checks, the fleet assistant, moderation, and summaries and translations of news and road reports. AI output can be wrong or incomplete. Check it before relying on it. A damage estimate is not a repair quote, and an inspection check does not certify that a vehicle is safe to drive.
Automated actions. Some AI features act without waiting for a person: a freight document or a shop invoice that reads cleanly can create a load or a repair order, and a Services Directory listing can be published or declined. By using these features you authorize those actions. You remain responsible for reviewing what they create and for correcting it. Nothing produced by AI is legal, financial, tax, safety or regulatory advice.
Milebit is not an electronic logging device (ELD) and does not record hours of service. Vehicle location and fuel data shown in the Service come from your device or from the telematics provider your carrier connects, and may be delayed or incomplete.
Document expiry dates, inspection reminders, pre-trip inspection records, fuel and mileage figures and similar tools are aids for your own record-keeping. They do not replace the records, reports or inspections that FMCSA, DOT or state rules require, and a carrier decides for itself whether a record kept in Milebit meets those rules. You and your carrier remain responsible for complying with the laws that apply to your operations.
The Service, including its software, design, and content (excluding User Content), is owned by Milebit, Inc. and protected by intellectual property laws.
You may not copy, modify, distribute, sell, lease, or create derivative works from any part of the Service unless you have our written permission.
Account Deletion by You:
You may delete your account at any time through the app (Settings → Delete Account). Upon deletion:
If you are employed by a carrier that uses Milebit, your request is sent to that carrier for a decision, and the 30-day period below starts only once the carrier approves it. Until then your account remains active and you may withdraw the request simply by signing in again.
Your account will be deactivated immediately.
After a 30-day grace period, all personal data associated with your account will be permanently deleted, except where retention is required by law.
During the grace period, you may contact support@milebit.io to reactivate your account.
Termination by Milebit, Inc.:
We may suspend or terminate your access to the Service if:
You violate these Terms
Your use creates risk or legal exposure for Milebit, Inc.
We are required to do so by law
Upon termination, sections that by their nature should survive will survive, including intellectual property, disclaimers, limitation of liability, and dispute terms.
The Service is provided "AS IS" and "AS AVAILABLE."
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, secure, or error-free.
TO THE FULLEST EXTENT PERMITTED BY LAW, Milebit, Inc. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF Milebit, Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, Milebit, Inc.'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, WILL NOT EXCEED, IN THE AGGREGATE:
(a) IF YOU PAID FOR THE SERVICE: THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO Milebit, Inc. FOR THE SERVICE DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
(b) IF YOU DID NOT PAY FOR THE SERVICE: $19.99 (OR THE MINIMUM AMOUNT PERMITTED BY LAW).
THIS LIMITATION APPLIES PER USER AND PER INCIDENT, AND REGARDLESS OF THE FORM OF ACTION.
THE SERVICE MAY PROVIDE ROUTING, NAVIGATION, AND ANALYTICS. YOU ARE SOLELY RESPONSIBLE FOR SAFE DRIVING DECISIONS AND COMPLIANCE WITH LAWS AND REGULATIONS. TO THE FULLEST EXTENT PERMITTED BY LAW, Milebit, Inc. IS NOT LIABLE FOR CLAIMS ARISING FROM ACCIDENTS, INJURIES, OR PROPERTY DAMAGE RELATED TO YOUR OPERATION OF A VEHICLE.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO THESE LIMITS MAY NOT APPLY TO YOU.
You agree to indemnify and hold harmless Milebit, Inc. and its affiliates from claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:
Your use of the Service
Your User Content
Your violation of these Terms or applicable laws
Please read this section carefully. It affects your legal rights.
Before starting any formal legal action, you agree to contact us at legal@milebit.io with a brief description of the issue. We will try to resolve disputes informally within a reasonable time.
If a dispute cannot be resolved informally, you and Milebit, Inc. agree that any claim or controversy arising out of or relating to the Service or these Terms will be resolved by binding arbitration on an individual basis, rather than in court, except as described below.
Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or similar rules). The arbitrator may award any relief available in court, subject to the limitations in these Terms.
Either party may bring a claim in small claims court if the claim qualifies. Either party may also seek injunctive or equitable relief to protect intellectual property rights or prevent unauthorized access or misuse of the Service.
You and Milebit, Inc. agree that disputes will be brought only on an individual basis. You waive any right to participate in any class action, class arbitration, or representative action.
If arbitration is not required for a particular claim, the claim will be brought in the state or federal courts located in the State of Delaware. Both parties consent to personal jurisdiction in Delaware. If you are a U.S. consumer and your state's laws prohibit mandatory forum selection clauses, you may bring a claim in the courts of your state of residence.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
We may update these Terms from time to time. The current version is always published on milebit.io with its "Last updated" date.
Changes that reduce your rights or increase what you pay. A higher price for a subscription you already have, stricter refund rules, or changes to dispute resolution or limitation of liability take effect no sooner than 30 days after we notify account holders by email or in the app. A price change applies from your first renewal after that notice.
Other changes. New features, clarifications, changes that benefit you, and changes required by law or by an app store take effect when they are posted.
Your continued use of the Service after a change takes effect means you accept the updated Terms. If you do not agree, you may cancel your subscription and delete your account before the effective date.
We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, government actions, labor disputes, internet or telecommunications failures, or third-party service provider outages.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.
These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Milebit, Inc. regarding the Service and supersede all prior agreements, oral or written.
For the Milebit app obtained through the Apple App Store, the following additional terms apply:
These Terms are between you and Milebit, Inc. only, not Apple
Apple has no obligation to provide maintenance or support
In the event of any failure to conform to applicable warranty, you may notify Apple, who will refund the purchase price
Apple is not responsible for addressing claims relating to the Service
Apple is a third-party beneficiary of these Terms and may enforce them against you
For questions about these Terms:
General inquiries: info@milebit.io
Legal and disputes: legal@milebit.io
Technical support and billing: support@milebit.io
Program. Milebit Verification Codes, operated by Milebit, Inc.
Messages you may receive. One-time verification codes only: to sign in to or create a driver account with a mobile number; to confirm the phone number of a Services Directory listing; and to confirm ownership of a USDOT number, in which case the code is sent to the phone number listed for that carrier in the FMCSA registry at the request of the person registering the carrier. We do not send marketing or promotional text messages.
How you opt in. You opt in by entering a United States mobile number in the Milebit app or in our Telegram bot and asking for a code. Every code is sent only in response to such a request. Consent to receive text messages is not a condition of buying any product or service, and you can sign in with a Google or Apple account instead.
Message frequency. One message for each code you request.
Cost. Message and data rates may apply. Milebit, Inc. does not charge for text messages.
To opt out. Reply STOP to any message. You will receive no further texts at that number. Opting out prevents delivery of sign-in codes, so use a Google or Apple account to sign in afterwards.
For help. Reply HELP to any message or email support@milebit.io.
Carriers. Mobile carriers are not liable for delayed or undelivered messages.
Privacy. How we handle your mobile number is described in the Text Messages (SMS) section of our Privacy Policy.
Questions about this document?
Write to us — we answer within a few business days.